Help Centre
000bd Frequently Asked Questions
Find answers here to any questions about accounts, payments, games, bonuses and security — in plain, easy English.
000bd is a trusted online casino and betting platform for players in Bangladesh. From opening an account to depositing money via bKash or Nagad, enjoying slots or cricket betting, and claiming bonuses — you may have questions about all of it. Detailed answers to 23 common questions are provided below across 5 categories. If you cannot find an answer to your question, our 24/7 live chat support is always ready to help.
Category 1
Account and Registration
To open an account at 000bd, you need an active mobile number, an email address, and you must be at least 21 years old. The registration process is simple and fast — your account will be active within a few minutes.
No. Only one account per person is allowed. Creating multiple accounts from the same device or network is against 000bd's rules and may result in account suspension.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble, contact 000bd live chat support.
KYC verification at 000bd is usually completed within a few hours. Uploading the required documents (photo of your national ID or passport) correctly will speed up the process. Verification is mandatory before large withdrawals.
Category 2
Deposits and Withdrawals
Deposits made to 000bd via bKash are usually credited to your account within a few minutes. During peak banking hours it may take a little longer, but the process should be completed within 30 minutes at most.
The minimum deposit amount at 000bd is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawals from 000bd are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Having your KYC verification completed makes the process faster.
Yes, you can easily deposit and withdraw money at 000bd using Nagad. Complete transactions using the Nagad mobile app or USSD menu. Minimum deposit is ৳500 and minimum withdrawal is ৳800.
000bd does not charge any deposit or withdrawal fees of its own. However, your MFS app (bKash, Nagad, Rocket, Upay) or bank may apply its own service charges. Check the relevant service's terms and conditions before making a transaction.
Category 3
Games and How to Play
To place cricket bets on BPL matches at 000bd, log in first and go to the Cricket section. Select your preferred BPL match from the match list, choose a market (such as match winner, total runs, or wickets), and enter your bet amount. Read the odds carefully before confirming.
000bd's live casino offers real dealer tables from Evolution Gaming and Ezugi, including Roulette, Baccarat, Blackjack, Dragon Tiger, Sic Bo, and many more. Bangladesh-friendly tables are also available with local players in mind.
Yes, all 000bd games run smoothly in a mobile browser — no separate app download needed. Enjoy slots, live casino, and betting on both Android and iOS devices using Chrome or Safari.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. Volatility indicates the frequency of wins — high volatility means less frequent but larger wins, while low means smaller but more frequent wins.
The games on the 000bd platform are sourced from reputable international game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe), who verify their random number generators through independent audits. Game outcomes are completely random.
Yes, in-play (live) betting is available at 000bd for major tournaments including the T20 World Cup and IPL. Real-time odds change while the match is in progress. Special betting markets are available for Bangladesh Tigers matches.
Category 4
Bonuses and Promotions
The 000bd welcome bonus is 100% of your first deposit up to ৳10,000. For example, if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. A 15x wagering requirement must be met before you can withdraw the bonus.
No. Bonus funds cannot be withdrawn directly — you must first complete a 15x wagering requirement (bets totalling 15 times the bonus amount). Once the wagering is fulfilled, winnings can be withdrawn under normal rules.
In the 000bd VIP program, regular play lets you progress from Bronze to Silver, Gold, Platinum, and the top Diamond tier. Higher tiers earn more weekly cashback — up to 0.8% at the Diamond level.
000bd VIP cashback is paid on a weekly basis. The maximum weekly cashback is 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond.
Active promotions and offers from 000bd are regularly updated in the Promotions section of the platform. Special offers may be available during Eid, the BPL season, or major tournaments. Log in regularly or ask support to stay updated.
Category 5
Security and Responsible Gaming
000bd is a platform protected by SSL encryption. Modern security technology is used to keep your personal information and financial data safe. The platform works with internationally recognised game providers to ensure fair play.
000bd believes in responsible gaming. You can set a self-exclusion or deposit limit for a specific period of time. To do so, contact 24/7 live chat support or send an email to [email protected].
You must be at least 21 years old to create an account and play at 000bd. This platform is strictly prohibited for anyone under the age of 21. The KYC process is used to verify age.
The 000bd support team is available 24 hours a day, 7 days a week to help in English via live chat. You can also reach them by email: [email protected]. Live chat typically gets the fastest response.
000bd keeps your personal information secure and does not share it with third parties without your consent. Information is used only for payment processing and legal obligations. See our privacy policy for more details.
Need more help?
Still have questions? Contact support
If you did not find the answer to your question in the FAQ above, do not worry. The 000bd expert support team is always ready to help in English — day or night.
Live Chat
24/7 direct support in English — the fastest option
Email Support
[email protected] — write in detail for complex matters
Service Hours
24 hours a day, 7 days a week — Bangladesh Standard Time (BST)
Responsible Gaming
Read the responsible gaming guide
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